This policy is a standard-structure draft. It should be reviewed by a qualified Australian lawyer before being treated as final or legally binding, and does not limit any consumer guarantee you have under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, including the right to a refund, replacement or repair for a major failure, and compensation for reasonably foreseeable loss or damage.

Subscription billing

Plans are billed on a recurring basis at the cadence shown on the plan you select (weekly or monthly), starting from your first payment. The price shown at checkout is inclusive of GST and reflects the total amount charged for that billing cycle. Your subscription will continue to renew automatically at the same cadence and price until you change plans or cancel.

Cancelling your subscription

You can pause or cancel your subscription at any time from /account/subscription. Cancelling stops future billing cycles from the next scheduled renewal — it does not automatically refund the current, already-paid cycle unless a cooling-off period or service failure applies (see below).

Cooling-off period

If you cancel within 24 hours of first subscribing and no meals have yet been prepared or delivered under that subscription, you are entitled to a full refund of that first payment.

Missed or faulty deliveries

If a scheduled meal is not delivered, arrives damaged, or does not match your recorded allergen/dietary flags, contact us within 48 hours of the affected delivery. We will offer, as appropriate, a replacement meal, a credit toward your next billing cycle, or a partial/full refund for the affected meal(s).

How to request a refund

Raise a refund or cancellation request from your account's feedback page, or contact us using the details on our Privacy Policy page. We aim to respond within 2 business days.