Legal
Terms & Conditions
Last updated: 27 August 2026
This is a standard-structure draft prepared to give both customers and delivery-partner applicants real terms to read and agree to. It should be reviewed by a qualified Australian lawyer before being treated as final or legally binding.
1. About these terms
These terms apply to anyone who uses Mumbai Dabbawala's website or apps ("the Service"), including customers ordering meals and individuals applying to become a delivery partner. By using the Service, placing an order, or submitting a delivery partner application, you agree to these terms. Where anything here conflicts with our Privacy Policy on how we handle personal information, the Privacy Policy governs that specific question.
2. Delivery partners
This section applies specifically to anyone applying to become, or engaged as, a delivery partner.
- Engagement. A delivery partner is engaged as an independent contractor providing delivery services, not as an employee. Nothing here creates an employment, partnership, or agency relationship.
- Onboarding. Submitting an application does not guarantee acceptance. Engagement begins only once your application is reviewed and approved, and you complete account setup via the link sent to your email.
- Conduct. Deliveries must be completed safely, on time, and in accordance with the instructions given on each order (including any special delivery instructions and allergen handling notes). Proof of delivery (a photo, or a contactless-drop confirmation) is required to mark an order delivered.
- Location tracking. The delivery app records your location while you are on an active shift/route, so a delivery can be tracked and a customer can see their order approaching. Location is not tracked outside an active shift.
- Payment. Payouts are calculated per completed delivery, plus any bonuses, as shown in your Earnings tab in the driver app. Payment terms and schedule are set out separately during onboarding.
- Equipment. You are responsible for providing your own vehicle and any equipment needed to complete deliveries safely and on time.
- Ending the engagement. Either party may end the engagement at any time. We may also suspend or deactivate an account for a genuine safety, conduct, or performance concern.
3. Orders and payment (customers)
Placing an order is an offer to purchase, which we accept by confirming the order. Prices are shown in AUD and include GST where applicable. Payment is processed by our payment provider (Stripe); we do not store full card numbers ourselves.
4. Cancellations, changes and refunds
Subscription pauses, skips, and cancellations are available from your account settings, subject to the cut-off times shown at checkout and in your account. Refund eligibility for a specific order or subscription issue is assessed case by case — contact support with your order details.
5. Liability
To the extent permitted by Australian Consumer Law, we are not liable for indirect or consequential loss arising from use of the Service. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
6. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the Service after a change means you accept the updated terms.
7. Contact us
For any question about these terms, contact us at [contact email to be added] or by post at [registered postal address to be added], Perth, Western Australia.